Practice Information Sheet


OPENING HOURS Monday to Friday 9:00 am – 1:00 pm, 2:00 pm – 5:00 pm

MEDICAL STAFF Dr Victoria Bradley is our full time General Practitioner, currently we are also being serviced by visiting locums to assist Dr Bradley while we are in the process of recruiting a second permanent GP. Please consult with reception staff if you are unsure of what Doctor you will be seeing. As well as general medical consultations, our services also include general health check ups, obstetric services, annual physical examinations, immunizations, pap smears, pregnancy tests, minor surgical procedures, and care plans.

RECEPTION STAFF Our practice manager is Nerissa and our receptionists are Denise and Tara . Chelsea is our Practice Nurse.

APPOINTMENTS Please contact the clinic for appointments on (08) 8626 1072, via email or in person at the clinic. It is necessary to make an appointment to see our doctors, but in an emergency you will be seen as promptly as possible.

Please advise the reception staff if you require a longer appointment.

If you or a family member require an interpreter service please advise reception staff when booking your appointment.

HOME VISITS Home visits are available to patients of the practice who are unable to attend the surgery because of their medical condition. Home visits are organized by the reception staff.

AFTER HOURS CARE Our doctors will see patients outside of surgery hours for urgent medical care at the Hospital Outpatient Department. Please ring the Hospital on (08) 8626 1009, nursing staff will assist and contact the on-call doctor if required. In an emergency please ring 000.

PHONE CONTACT You may contact our doctors after 10.00 am weekdays at the surgery. If she is free or the situation is an emergency, you will be put straight through, otherwise a message will be taken and the doctor will return your call when he is free.

EMAIL CONTACT You may contact the surgery via email. Please be aware that our email system is not encrypted and we will require your consent to transmit any information to you via email.

FEES Pensioner, Veteran’s Affairs and Health Care Card holders are bulk billed.

All other patients are charged the full cost of the consultation which is to be paid at the time of consult. EFTPOS facilities and Medicare Ezyclaim is available.

After hours accounts are raised and posted to the patients.

Please see billing sheet displayed in Clinic for further information.

REMINDER SYSTEM Our practice is committed to preventative care for all of our patients. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this service please let us know. The reminder systems you may be involved in include, AIR (Australian Immunisation Register), Breastscreen SA, SA Cervical Screening Program.

PRIVACY Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

A copy of this policy is available on our notice board

COMPLAINTS If you have a problem we would like to hear about it. Please feel free to talk to the Practice Manager or ask reception staff for a complaints form. You may prefer to fill out a suggestion sheet in the waiting room. We take your concerns, suggestions and complaints seriously. If you feel unable to do this, please direct them to the AMA, 80 Brougham Place, North Adelaide. Complaints can also be directed to HCCC Health and Community Services Complaints Commisioner South Australia on (08) 8226 8666 or 1800 232 007.

PATIENT INFORMATION All patient information collected is treated as private and confidential.

Every patient has a right to access their own medical records under the provisions of the Commonwealth Privacy and State Health Records Acts. This practice has systems in place to protect the privacy, security, quality and integrity of the personal health information held.

TEST RESULTS Patients are requested to contact the clinic for their test results. The doctor checks all results before the patients’ are notified. The Doctor notes against each result the action he/she wishes to be taken and reception staff convey this to the patient. Additionally Doctors also verbally advise reception of clinically significant results requiring immediate followup and appointments.